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Privacy Policy

The Tourist Office Alsace Rhin Brisach is committed to protecting the personal information and privacy of its customers.

The purpose of this personal data and cookies protection policy is to inform you:

The types of personal data we collect about you;

On how your personal data is processed by the Tourist Office Alsace Rhin Brisach and its possible partners and subcontractors;

Terms and conditions of use of your personal data and your rights in this regard, in compliance with European and French legislation applicable to the Tourist Office Alsace Rhin Brisach.

All operations on your personal data are carried out in compliance with the regulations in force and in particular Regulation No. 2016/679 of the European Parliament and of the Council of April 27, 2016 relating to the protection of individuals with regard to the processing of data of a personal nature and the free movement of these data (hereinafter the “GDPR”), and any national legislation applicable to data protection.

Personal data is collected by the Tourist Office Alsace Rhin Brisach.

In the frame :

  • of your request for sending tourist documentation or general information,
  • of your claim,
  • from a satisfaction survey,
  • from an email exchange,

the tourist office Alsace Rhin Brisach collects data about you. This data is processed in accordance with the purposes provided for at the time of collection, with some information being mandatory and other information optional, as indicated in the collection forms.

Furthermore, the Tourist Office Alsace Rhin Brisach may be required to collect personal data for other purposes, taking care to obtain the prior consent of the persons concerned

In particular, the Tourist Office Alsace Rhin Brisach may collect the following data from you:

  • Identification data:
  • civility,
  • name; first names;
  • email address;  
  • address ;
  • telephone number (mobile or landline);
  • Pseudonym;

Personal data:

  • Number of people in the household,
  • Number and age of child(ren)

Login details

  • Internet address
  • Date
  • Time
  • Page visited
  • Date of participation in lotteries
  • Date of participation in promotional operations
  • Date of participation in competitions
  • Requests for documentation
  • Nature of the lots offered
  • Answers to the competitions
  • Customer and prospect comments

The Tourist Office Alsace Rhin Brisach will keep your personal data in a secure environment for the period necessary to achieve the purposes for which they were collected or for the maximum retention period provided for by the legislation applicable in France as follows:

  • The validity of commercial evidentiary documents is 10 years after the end of the contractual relationship.
  • The conservation of prospecting operations is 3 years.
  • Information stored in users' terminals (e.g. cookies), or any other element used to identify users and enable their traceability, is not kept for more than 13 months.

In accordance with Regulation (EU) 2016/679 relating to the protection of personal data, you have the right to request from the data controller access to personal data concerning you, rectification or erasure thereof. , limitation of the processing of your personal data. 

To exercise these rights or for any questions about the processing of your data in this system, you can contact our management by proving your identity by reference to your customer number or any element allowing your identity to be identified, otherwise please attach a photocopy of your identity document. You may also have additional rights provided for by national legislation, such as the definition of directives relating to the conservation, erasure and communication of your personal data after your death.

 To exercise your rights, please contact the following address:

the Tourist Office Alsace Rhin Brisach, 6 Place d'Armes, 68600 NEUF-BRISACH

We advise you to send this letter with acknowledgment of receipt.

If you consider, after contacting us, that your rights regarding your personal data are not respected, you can send a complaint to the CNIL or to the Supervisory Authority of your place of residence.

Personal data collected on customer accounts are reserved exclusively for the Tourist Office Alsace Rhin Brisach. No transfer is made outside the European Union.

The Tourist Office Alsace Rhin Brisach reserves the right to transmit your personal data in order to meet its legal obligations and in particular if it is compelled to do so by judicial requisition.

Taking into account the evolution of technologies, implementation costs, the nature of the data to be protected as well as the risks to the rights and freedoms of individuals, the Tourist Office Alsace Rhin Brisach implements all appropriate technical and organizational measures to guarantee the confidentiality of personal data collected and processed and a level of security appropriate to the risk.